12.1. You may close your Account at any time by using your Account settings or by getting in touch with our Customer Support team .
12.2. Upon Account closure by you, any funds in the Account will be remitted to you except where the Terms and Conditions permit us to withhold payment. If you have placed any bets in relation to events which have not yet taken place at the time of you closing your Account, these bets will still stand and, if these bets subsequently win, the winnings will be sent to you once the outcome of the bet is known (except where the Terms and Conditions permit us to withhold payment).
13.1. This clause is not intended – and will not be considered – to be excluding liability for anything which it would be unlawful for us to exclude. In particular (but without limitation) nothing in the Terms and Conditions will operate so as to limit or exclude our liability for:
13.2. If we breach the Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of that breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or where our breach of the Terms and Conditions is caused by a matter beyond our reasonable control. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
13.4 Subject always to clauses 13.1 to 13.3 above, we accept no liability for any damages or losses which arise out of or in connection with your use of your Account, the Website and/or any of the Services.
We provide our users with the facility to exclude themselves from using the Website and the Services and/or to use other safer gambling tools that we offer, such as time-outs, reality checks, and setting financial limits in relation to their gambling
- SAFER GAMBLING
14.2. 14.3. We encourage you to read our safer gambling policy which provides details of all the tools we offer.
14.4. We also encourage you to seek help or support if you are in any way uncomfortable or concerned with your gambling, and you will find details of third party services and organisations who you can contact in our safer gambling policy.
We are responsible to you for foreseeable loss and damage caused by us
14.5. To ensure compliance with our licence conditions, we reserve the right to enforce certain limitations (for example, financial limits) or suspend/close your Account.
14.6. If you wish to restrict your gambling, we provide a voluntary self-exclusion facility. You may instruct us to exclude you from participation in the Services by contacting our Customer Support team, or via the Safer Gambling section of the My Account section when logged into your Account.
14.7. Use of our self-exclusion facility will result in your Account being blocked for a period of time as determined by you and we will not accept wagers from your Account, or any other linked account operated by the Group, after confirmation that your self-exclusion request has been received. All wagers placed on your Account prior to the period of self-exclusion however will stand, win or lose.
14.8. Self-exclusion is for a minimum period of 6 months. The period of self-exclusion may be extended for further periods of at least 6 months up to 5 years.